Most businesses would describe themselves as ‘customer focussed’. What organisation, irrespective of its size, doesn’t have the mantra ‘the customer is at the heart of our business’? But what if we’re missing a step towards customer centricity that’s so simple it’s often overlooked?

It jars slightly to write these words in relation to myself. As a perfectionist, a people-pleaser at heart, it remains tough for me to embrace the idea that good enough might just actually be good enough.

I’m the world’s biggest believer that first and foremost, as leaders, ‘be yourself’ is the best possible advice, but there are three certain attributes which, particularly when exhibited together, take a leader from good to great.

Six principles displayed by the most successful CEOs that we can all learn from.

Writing this post whilst flying back from a business trip in Mumbai, imposter syndrome has never felt more real. Surrounded by business people, confidently tapping away at their laptops, I’m in comfy active-wear, no-make up and very occasionally getting that fleeting feeling like I have no license to be here, or I’m here by luck, accident or some fluke. Let’s be clear, it’s me that’s making me feel that way, nobody else, and it’s very irrational. It simply isn’t the case that I don’t deserve to be here. It’s an illusion in my mind.

You’re smart, you’re experienced, you feel like you’ve got this (on some days), but how you turn up as a present, engaged and energised leader time and time again will be the difference between good and great. An apt subject for January 1st, a time of new beginnings and promises made to ourselves.